Click here for FAQ on other basic topics
Company Order Information and Policies:
I accept all payment methods provided by and through whichever platform I use to sell artwork items through.
With my best apologies I am not open to the public and remain an online only business.
In addition to that I am also not available for local pick-up by customers and I'm sorry for any inconvenience this could result in, and in advance, I appreciate your understanding about this policy I have.
<This is also my standard that is not related to Covid-19 but certainly helps mitigate any such inadvertent potential health problem issues due to the Virus. On that note, copper itself is the best natural material for killing microbes and does so faster than other surfaces, including the novel Covid-19 virus, so the things I make are extra safe in that respect too.
Returns and exchanges:
I gladly accept exchanges:
Contact me within: 9 days of delivery
Ship items back within: 14 days of delivery
I don't accept returns or cancellations:
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Digital downloads, and if done, altered artwork made by customer request
Returns and exchange details:
Please take time to consider these aspects before buying as it can save us both time and costs: Since each piece is made by hand and is 100% copper there is a lot of time and expense involved, and so I apologize but I cannot offer refunds and all sales are final.
Trade is accepted for art of equal or lesser value 14 days after you receive your artwork. The Buyer is responsible for paying return and forward shipping of new replacement art. (Original shipping is non-refundable.)
If upgrading to something else, then any additional balance through any upgrade must be paid in advance (including extra shipping costs if applicable) via Paypal.
<Etsy has no system for adding such extra things to existing orders and so this is the only way it can be done on Etsy.>
As always I'm here to help. If ordering on Esty, please email me through the Etsy system (if possible) as it is easier to keep track of and manage Etsy orders that way - or if not possible, you can email me directly and I'll do my best to help either way.
For orders with thecopperfountain.com's webstore please use my email, email@example.com for any correspondence, inquiry or communication related to your order.
Receipts: In order to save on monetary costs and resources Copper Phoenix Art does not include a paper copy of your receipt with your order. However if you would like one, please let me know in advance of shipping and I will make sure one is included with your item.
(Please see the Custom Work Page for Policies on Custom Work as they differ some from standard retail artwork orders and purchases. www.thecopperfountain.com/custom-work-1 )
While I've always had plans to grow as a business, and sometimes have been ahead of things there, I'm an individual artist, and company and I can be stretched thin sometimes with time, but i will do my best to respond as soon as (and if) possible.
I am very proud of the 18+ years of reaching for excellence in copper art and I'm very confident you'll be quite pleased with your art. Thank you for your business and I hope you or those you may have bought it for enjoy it!
Thecopperfountain.com's online store features FedEx for shipping.
The etsy shop only has USPS available for real-time shipping auto quotes, but FedEx is available upon request.