I accept all payment methods provided by and through whichever platform I use to sell artwork items through. Currently ETSY is the only one available and I hope to have the other one done sometime this year, but since having one cart alone is challenging as is, it is difficult to name a specific date when the other cart will be ready. However, I certainly want it up and running since it offers two shipping services both with real-time shipping auto-rate calculator options available to view and/or for people to choose from, with FedEx (not directly available on or through Etsy) and USPS. Both are my preferred carriers and while a lot of what they offer is similar to one another, they also each offer their own unique specialties and/or may be better equipped to handle specific needs that are varied and based upon what shipping needs you have or may require. See the shipping page for more details. If you'd like a FedEx quote please send me the item your interested in and a Zip Code and I will obtain for you.
In regard to sales tax on Etsy, this is independently handled by Etsy by proxy for sellers here and so these costs are based on your particular state and area and not a result of individual sellers managing them.
With my best apologies I am not open to the public and so do not collect any sales revenue in-person outside of online sales, and remain an online only business.
In addition to that I am also not available for local pick-up by customers and I'm sorry for any inconvenience this could result in, and in advance appreciate your understanding about this policy I have.
<This is also my standard that is not related to Covid-19 but certainly helps mitigate any such inadvertent potential health problem issues due to the Virus. On that note, copper itself is the best natural material for killing microbes and does so faster than other surfaces, including the novel Covid-19 virus, so the things I make are extra safe in that scope capacity too.
Returns and exchanges:
I gladly accept exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Returns and exchange details
Please take time to consider these aspects before buying as it can save us both time and costs: Since each piece is made by hand and is 100% copper there is a lot of time and expense involved, and so I apologize but I cannot offer refunds and all sales are final.
Trade is accepted for art of equal or lesser value 14 days after you receive your artwork. The Buyer is responsible for paying return and forward shipping of new replacement art. (Original shipping is non-refundable.)
If upgrading to something else, then any additional balance through any upgrade must be paid in advance to me (including extra shipping costs if applicable) via Paypal.
<Etsy has no system for adding such extra things to existing orders and so this is the only way it can be done>
As always I'm here to help. Please email me through the Etsy system if possible as it is easier to keep track of and manage Etsy orders that way - or if not possible, you can email me directly and I'll do my best to help either way.
Receipts: In order to save on monetary costs and resources Copper Phoenix Art does not include a paper copy of your receipt with your order. However if you would like one, please let me know in advance of shipping and I will make sure one is included with your item.
Please see below for more clarity and explanation about my process in regard to exchange and refund policies:
While I've always had plans to grow as a business, and sometimes have been ahead of things there, I'm an individual artist, and do everything myself, from designing, creating, to customer service and shipping, and so it's just me with no staff, and I appreciate your business very much, and so nonetheless I strive to do the best I can for each customer in all ways possible if and when possible on each and every order every time. However, I can be stretched thin sometimes and I thank you in advance for your understanding if any such thing happens, as my priority is not letting it with any order if I can help otherwise! I am very proud of the 16+ years of reaching for excellence in copper art and I'm very confident you'll be quite pleased with your art. Thank you for your business and I hope you or those you may have bought it for enjoy it!
this websites shopping cart is planned to be finished and available to use sometime in 2021... but due to time constraints it is only up for example for the time-being.
When thecopperfountain.com's online store (not Etsy) is not yet open, but I hope to have it up sometime this year in 2021, it'll also be in conjunction with some of this Companies Software and will feature two real time shipping calculators.
The main online store features two real-time auto-rate calculator shipping options from USPS and FedEx so you can choose which carrier and their service that will work best for you!