General Shipping/Small to Large Table Sized Pieces
(Ward Studios Bottom Line is to look after your Bottom Line too!)
Please note: A new Shopping cart has been added to the site. It features real time auto-calculated shipping via USPS and FedEx with a couple options from each shipper for each piece of art!
I take great pride in how I pack your artwork! Since it is all handmade with attention to detail, I take equal care in how each is packed, and have years of experience doing so. For most shipping needs I use USPS and FedEx Ground and Home Delivery. Online Stores have auto-rate calculator's built-in during checkout which will give you a solid cost of shipping to you before buying.
For any other inquiry please send me the fountain you are interested in, along with your zip code and I will get you a shipping price specific to the piece you're interested in.
The largest box size we can send is around 34" height, and 24x24" wide, however any size in this general range requires a zip code shipping quote in advance of buying. The best price is sought for you before purchasing.
At this time, Ward Studios ships merchandise to locations within the United States via USPS and FedEx Ground. Though we mainly stay with your chosen preferred shipping option, in order to save time and money for customer's and our shop, we also reserve the right to send it with a similar or comparable shipping service we use, such as using FedEx instead of USPS, or visa versus, (Except when Priority Mail has been selected.) If this ends up costing less than what you paid we refund the difference to you.
If you would like a shipping cost specific to your location, before purchasing please email us about it with the piece you're interested in, and we will get you a quote and adapt the shipping to your order before you buy.
Additional Shipping Policies
Please Note: Signature Confirmation and/or adding Insurance to your shipment is highly recommended.
These policies cover other shipping/transit and delivery company standards:
(If a Signature on Delivery is requested in advance from you to us we will add it upon ordering shipping from whatever venue is used; e.g. USPS, FedEx, Ect.)
Copper is an expensive medium to work in and while we have the best prices anywhere they still cost a pretty penny for us to create and our customers to buy! This is an an incredibly rare circumstance but unfortunately because it exists we have to include it nonetheless and intend it to help you in regard to making a purchase from Ward Studios: do to a variety of possible circumstances, the risk of loss and title for all merchandise ordered on this Web Site pass to you when the merchandise is delivered to the shipping carrier. In our experience shipping has always gone well, but it is highly recommended to ask us before ordering to add a Signature Confirmation (and/or extra Insurance for the shipment) to your order before shipping, because though they are packed with Great Care, when it's shipped it is out of our hands and we cannot assume any responsibility or cost for any item for any reason, that has been delivered but somehow not received by our customer. Therefore, a getting a Signature on delivery protects you from any loss on your purchase since the Post Office will not just leave it at your door or mailbox without you signing; they also will hold it for you until you can pick it up from them. (FedEx offers the same service. If using FedEx, leaving us a phone number to reach you, for us to provide FedEx with should it ever be necessary, helps make it easier to have your art safely delivered by them. We do not keep or share your information for any reason. These steps help insure smooth shipping but are not required just highly recommended by us.
Please provide an email and phone number as we will put that into the shipping information and email you a tracking number with a link to follow it at FedEx.
We do our best to promptly send out your piece of art after receiving payment, by the date indicated, though at very busy times it is possible that an order can go over the expected delivery date. We do our best to communicate with you when this arises. If you would like it sent sooner than the specified date, please let us know by adding notes to your order and also send us an Etsy Conversation so we'll be sure to catch your needs and address them as best as we can. We will proceed with utmost diligence to help get it sent sooner if possible.
If a special date or time is needed on shipping your art, (such as a Birthday, Anniversary, or another special day) please let us know in advance, as we will do our best to accommodate it if possible with in the time frame and selected shipping method listed. Or Ward Studios will certainly let you know in advance if it is not possible for you to get your desired art by the date you want. We will also let you know of additional expedited shipping options, which cost more, and have to paid in advance of shipping.
Shipping Very Large and Extra Large Sized Pieces
Most large scale fountains and waterfall sizes put them outside of the range for being able to be shipped via FedEx Ground along with other carriers since it is too large according to their size thresholds. I'm proud to exclusively utilize the services of Craters and Freighters of Tempe Arizona for shipping very large pieces. Although the big shipping companies offer freight services too, Craters and Freighters have not only the best service, but they also have the best rates one can find anywhere, which includes full service packing and insurance. This company will work separately from me for YOU, and they are dedicated to making shipping large items the best it can be anywhere, with top notch customer service. Before buying please contact them for a quote to your destination.
Very large and special pieces can only be shipped once our customer is set-up with Craters and Freighters with Payment and Billing Information due to the varying costs of freight from place to place in the U.S. and so I do not collect shipping from you here so that the freight company can better assist you. This way you can contact them and have a quote in hand, knowing your shipping and overall price before making the decision to purchase a fountain or other piece of art. Having a quote in hand prior to buying is the recommended way to proceed.
I endeavor to make ordering as easy as possible for all customers. To help further the process of freight shipping, please send me the Quote Number you have with them, buy your art, and I can then deliver your piece to them to have it prepped for making its way to you. Since freight costs can vary by location please do not buy until having a quote in hand as well as being set-up with them. They have the best rates you will find anywhere and are experts in packing art and other special items which are large and/or with specific shipping needs, which is why I have been using them for years to assist customers.
I greatly appreciate your interest and business and this will help make everything go the quickest and smoothest for getting your waterfall fountain out and on its way! They can help you over the phone or you can use their online quote system from their website. I'm always available to answer any questions for you too.
Please use this information when getting a quote from them:
Ask for a quote with "Full packing, curbside delivery with lift-down gate, and insurance to go along with the shipping cost.
For this you'll need the overall copper water fountain dimensions and weight, since they use the weight to help calculate the freight shipping rate.
Here is their contact info:
CRATERS AND FREIGHTERS
Address: 7248 S Harl Ave, Tempe, AZ 85283
Phone: (480) 966-9929