FAQ/Frequently Asked Questions
More in-depth information on these topics is available on the Orders, Shipping, Copper Care, Pump Page, and Contact pages. More will be addded as soon as possible. I hope it helps and thank you for visiting.
Do you do custom work?
Yes, but it varies quite a bit, and sometimes is not available, as I may be finishing other custom projects and/or other artwork and not have availability or time for it. But I am always willing to help if I can. I also want to mention that total custom work can take a lot of time, and more so that depends on the project, as if it is totally new and/or very detailed it can be time consuming, and quite expensive.
Please see the Custom work page for much more information about this. Thank you.
Do the water pumps for the fountains have an on-off switch?
No. There are few brands that do have it and my preferred brand doesn't, but you can buy extension cords that have a switch on them, or a wireless remote controlled outlet extender, or outlet extenders with a timer. There are a lot of options and an internet search will yield many options for you to choose from. See more info and ideas here:
Is pick-up of art available instead of shipping?
I'm sorry, but no it is not. My items on etsy can only be set as shipping, and locally, they are sent and arrive far faster than what I could do for a local pick-up. I am an "online only" art venue, which is direct from myself (the artist) and so am not open to the public for picking up or viewing art, or for my being able to meet anywhere for pick-up of it. I appreciate your understanding and Thank You for visiting the site and/or making a purchase.
Only in very rare instances with extra-large artworks could I do that to negate shipping costs, but mostly these items can be delivered directly to you the customer, and locally often do not have extra delivery charges involved depending on how far it is. I try to help if possible or needed in local instances for extra large pieces.
Do Fountain and/or other Copper artwork come with Care instructions?
Yes. They are included with the art and/or fountain art, and accompany the pump makers information too. More detailed copper fountain and copper art care instruction's are available here on the Copper Care Information and Pump pages.
It is very comprehensive and may be of help even with fountains that are not made from copper and that I did not create. A Care Instruction Paper comes with every fountain (or copper item) as a short summary/basic version, with a link to thecopperfountain.com's page for more detailed and comprehensive copper care instructions, that also have photos and videos.
Copper is a near timeless metal, and when given a bit of care, (especially in advance of getting copper art) it can last for many decades and often much more, so it's detailed to be of the most help to you.
Does algae grow in the fountains?
It can but rarely does. If this happens you can safely add very small quantities of an algaecide to the water to deter it. Various products are available online and at hardware/home improvement stores.
Copper is a superior choice from my view, because copper has intrinsic properties that kill microbes while also yielding extremely great benefits in regard to economy and longevity, making it a superior material for fountains. A lot of other nice fountains made of different materials, (i.e. stone, concrete, ceramic, porcelain, fiberglass, stainless steel, ect.) mostly lack the natural ability to deter microbes. I've seen copper fountains 30+ years old still running/functioning and looking great!
Please see the Copper Care Page for more info about it if need be.
Where can I find new fountain pump's?
They retail direct from their site -- at great prices -- just check your old pump and/or pump box to get the correct model replacement and Gallons per Hour, or for quick reference on table fountain's water pumps needs: Small 35 gph, Medium 70gph, and large 100-150 gph. You can also see this info and more on: www.thecopperfountain.com/water-fountain-pumps
This is also available here on etsy in the Additional Policies section (the only place it could be added to here)
How do I change an old pump out to a new one?
Please visit the Pump page for answers to this. Most water fountain pumps are similar in construction and set-up. Videos will be added in the future to be of more help in changing one. In the meantime however, since most fountain pump's are alike, a lot of useful "how-to" videos can be found online that also help demonstrate how to change the pumps. Mostly, you'll need the correct hose sizes to adapt older pumps to new pumps. With the same brand the same original hose can be used on a new pump, or if not possible, then to be of further help there, hose sizes are shown on the pump page.
Are water pumps included with the fountain?
Yes. They are each tested individually on each fountain, and the fountains all arrive with the pump already attached. The pump is hidden beneath a decorative copper pump cover, that is also included with each fountain.
Are the copper bowls separate pieces from the fountain?
No, the bowls are by and large not separate from the fountains. They are each brazed in a permanent "weld-like" way to the upper fountain structure, and so the fountains are mostly all one piece. Over the years I have made fountains that are set in a copper stand and have no bowl, but for the most part all the fountains are not made this way.
Is there a video resource to hear and see the fountains?
Yes, and links are found to the Copper Phoenix Art Youtube page throughout the site here.
Across Etsy's entire platform they do not have sound in any video, but the same videos can be seen on the Youtube page connected here www.youtube.com/channel/UCU5k0qFsIuLSCNQVs9-iy6Q
Are all the fountains in-stock for quicker shipping, or are they "made by order"?
There are many that are premade and in stock but most are made on demand and built from the order itself, after the order is made. Etsy does not (along with many other market places) distinguish such availability numerically. I use the title for that. If it says: "New and 1 In-stock" then one is physically available for quicker shipping and that takes about 3-5 days to process depending on my schedule timelines - or - if it says "available by order, not in-stock, see item details...etc.", then it is not in physical stock and is listed as a made-by-order item and will be created by order and shipped with in the timeframe set for the artwork piece or sooner if possible.